Profile
Hotel Operations Manager with 12 years in luxury and upscale hotels across the Gulf and Southeast Asia. Runs rooms, food and beverage and guest services for a 320-room property with 180 staff. Raised the guest rating to 4.7 and RevPAR by 19% while cutting labour costs.
Key Achievements
- Guest rating raised to 4.7/5 on major booking platforms.
- RevPAR up 19% year on year through upselling and pricing.
- Labour cost cut by 11% with demand-based rostering.
- Hotel of the Year 2024 in the brand's regional awards.
Professional Experience
Hotel Operations ManagerFeb 2021 to Present
Seabreeze Grand Hotel | Oman
320-room upscale hotel, 5 outlets, 180 staff.
- Led rooms, F&B and guest services teams totalling 180 staff.
- Raised the guest rating from 4.3 to 4.7 out of 5.
- Grew RevPAR by 19% with upselling training and pricing changes.
- Cut labour cost by 11% through demand-based rostering.
Front Office ManagerMay 2016 to Jan 2021
Palm Lagoon Resort | Oman
Luxury resort, 250 rooms.
- Managed a team of 35 across reception, concierge and guest relations.
- Lifted upsell revenue by USD 420,000 a year.
- Introduced mobile check-in used by 40% of guests.
Guest Relations SupervisorJun 2013 to Apr 2016
Jasmine Court Hotel | Oman
- Handled VIP arrivals and group check-ins.
- Trained 60 new front office colleagues.
Education
BA International Hospitality ManagementLes Roches, Bluche, Switzerland, 2013
Tools and Software
- Systems: Opera PMS, Micros, Power BI, Excel